COMPLAINT MECHANISM
InCase embraces ist role as a responsible corporate citizen. This means adhering to the highest standards of human and labour rights, environmental protection and ethical behaviour. The Universal Declaration of Human Rights, the Declaration on Fundamental Principles and Rights at Work of the International Labour Organization (ILO), and the 27 principles of the Rio Declaration on Environment and Development Issues form an essential basis for our daily actions.
InCase embraces ist role as a responsible corporate citizen. This means adhering to the highest standards of human and labour rights, environmental protection and ethical behaviour. The Universal Declaration of Human Rights, the Declaration on Fundamental Principles and Rights at Work of the International Labour Organization (ILO), and the 27 principles of the Rio Declaration on Environment and Development Issues form an essential basis for our daily actions.
We take any form of harm to stakeholders seriously and therefore encourage an open dialogue for continuous improvement. Please use this complaint mechanism if you believe that you or anyone else has suffered harm in any way as a result of actions conducted by InCase. Please also use this complaint mechanism to indicate risks of potential damage so that InCase can take preventive action.
This form is intended exclusively for external stakeholders, i.e. employees of our suppliers and business partners; suppliers, business partners, service providers, end consumers, residents, etc.). An anonymous internal complaints mechanism has been set up for InCase employees.
We protect your privacy as a whistleblower by discreetly handling your complaint. Either enter into dialogue by name and inform us of your complaint via e-mail or call us anonymously.
To facilitate an open dialogue, we encourage whistleblowers to identify themselves by name in order to address concerns as effectively as possible.
InCase commits not to tolerate any form of threat or punishment of whistleblowers.
OBJECTIVE
The aim of this complaint mechanism is to clarify incidents that have contributed to your complaint and to develop solutions that take into account the interests of all stakeholders concerned.
Eligibility
This form is intended exclusively for external stakeholders, i.e., employees of our suppliers and business partners; suppliers, business partners, service providers, end consumers, residents, etc.). An anonymous internal complaints mechanism has been set up for InCase employees.
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File your complaint.
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Receive an automated confirmation
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First contact after 15 working days at the latest
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We enter into dialog with you to find a solution
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Initiation of conciliation proceedings involving other parties
6. Resolving your complaint
DETAILS
Information we require to process your complaint:
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Tell us the area of your complaint (e.g., working conditions, health & safety, environmental issues, damage caused by InCase etc.)
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Tell us whether you want your identity to be disclosed to involved parties or anonymized.
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Tell us how you are related to InCase (e.g., employee of a supplier, business partner, end user, resident, etc.)
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Tell us since when the incident exists (e.g., currently, for 3 months, for 6 months, etc.)
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Let us know if you are afraid of any form of punishment by any party involved.
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Describe the incident(s) in as much detail as possible
Please ensure that you provide all required information.
Only complete complaints can be handled. If information is missing, we will contact you.
Complaints can be submitted in three ways:
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E-mail to complaints@incase-gmbh.de
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By post to Nordsternstr 25 · 45329 Essen, Germany
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By phone XXXXXXXXX
Written complaints can be handled in English, German, Chinese, and Spanish.
Complaints over phone can be dealt with in English, German, and Chinese.